Customer Service Representative Job at Robert Half (Pontiac)

Job Description

We are looking for a Customer Service Representative to support day-to-day customer interactions and order coordination for a long-term contract opportunity in Pontiac, Michigan. This position focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to learn systems and processes quickly in a fast-paced environment.

Job Responsibility

Respond to customer inquiries regarding orders, service requests, and product-related needs with clear and thorough communication
Identify customer requirements and recommend appropriate support to help maintain smooth business operations
Partner with internal departments to confirm product availability and help ensure orders are fulfilled on schedule
Handle order processing, prepare shipping paperwork, and resolve routine issues that may affect customer satisfaction
Monitor shipment progress and coordinate with transportation and shipping teams to support timely deliveries
Maintain accurate customer records and update account details based on current requirements and service needs
Provide prompt support to both internal teams and external customers to ensure a high standard of service
Contribute to monthly performance objectives established by leadership through consistent execution and follow-through

Requirements

High school diploma or equivalent required
At least one year of customer service, sales support, or related transferable experience
Strong verbal and written communication skills with a detail-oriented and service-oriented approach
Ability to quickly learn new products, processes, and business systems
Proficiency with Microsoft Office applications
Experience with order entry and handling inbound and outbound customer communication
Familiarity with NetSuite is preferred