Customer Service Representative Job at Dexter (Mira Loma)

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Mira Loma, CA. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you’ll be at the center of our customer relationships — managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention. This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers’ trust and loyalty to our brand.

Job Responsibility

Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person
Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services
Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings
Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers
Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines
Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately
Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner
Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction
Participate in continuous improvement efforts to enhance the overall customer and sales experience
Perform additional duties as assigned in support of company goals

Requirements

High school diploma or equivalent
Additional education in business, communications, or related field preferred
Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment
Excellent verbal and written communication skills with a confident, customer-focused approach
Proven ability to identify customer needs and recommend product solutions that drive sales
Strong organizational and multitasking abilities with attention to accuracy and timeliness
Proficiency in Microsoft Office and familiarity with ERP or CRM systems
Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives