Customer Service Representative Job at Brook-St Hiredonline (Northampton)

Job Description

Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: We are recruiting for an exciting Customer Service representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety. You will deliver a wide range of customer service/admin work; you'll be contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service. Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system.

Job Responsibility

Have a positive approach and a can-do attitude
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

Requirements

Passionate about delivering excellent customer service
Previous customer service experience
Ability to work within a confidential environment
Ability to build excellent, long-term relationships with customers
Passion for reviewing and improving personal skills
Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
Have a flexible approach, revising plans and decisions in light of new information and changing circumstances