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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Shrewsbury

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Shrewsbury, Massachusetts. In this role, you will play a pivotal part in ensuring smooth communication with customers, managing orders, and coordinating logistics. If you thrive in a fast-paced environment and have a strong background in customer service, we encourage you to apply.

Job Responsibility:

  • Process orders efficiently through accurate data entry
  • Communicate with customers via verbal and written channels to address inquiries, requests, and concerns
  • Coordinate schedules with transportation carriers to meet shipping deadlines
  • Maintain and monitor inventory control processes to ensure accuracy
  • Collaborate with various departments, including warehouse staff and sales teams, to address order revisions, pricing, inventory updates, and customer complaints
  • Work with external carriers to confirm load availability for customer pickups
  • Manage customer databases, including advanced shipping notices and routing details
  • Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment

Requirements:

  • At least 3 years of customer service experience in a related field
  • Familiarity with inventory management and truck scheduling is preferred
  • Proficiency in Microsoft Office and general computer applications
  • Strong communication skills, both written and verbal, with the ability to interact effectively with diverse teams
  • Proven ability to multitask and adapt to a dynamic work environment
  • A consistent and detail-oriented work history
  • Detail-oriented with a focus on delivering superior customer service
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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