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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Exton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Exton, Pennsylvania. This hybrid position offers the flexibility of working onsite three days a week and remotely for two days. As a Contract to permanent opportunity, this role provides an excellent path for career growth and stability.

Job Responsibility:

  • Respond to inbound and outbound calls, providing exceptional service and resolving customer inquiries efficiently
  • Accurately process and manage order entries, ensuring all details are recorded correctly
  • Maintain clear and detail-oriented communication with clients to address their concerns and provide solutions
  • Collaborate with internal teams to ensure smooth handling of customer requests and orders
  • Utilize company systems and tools to track and manage customer interactions effectively
  • Ensure compliance with company policies and procedures during all customer interactions
  • Proactively identify opportunities to enhance customer satisfaction and build long-term relationships
  • Manage multiple tasks simultaneously while maintaining a high level of attention to detail and accuracy

Requirements:

  • Proven experience in a customer service or call center role
  • Strong skills in handling inbound and outbound calls professionally
  • Familiarity with order entry processes and systems
  • Excellent verbal and written communication skills
  • Ability to work both independently and collaboratively in a hybrid work environment
  • High level of organizational skills with attention to detail
  • Proficiency in using computer systems and customer management tools
  • Must pass background and drug screenings prior to employment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Work Type:
Hybrid work
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