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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Darlington Contract work · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Darlington, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers, delivering attentive service and timely responses while maintaining organized records.

Job Responsibility

  • Respond to incoming customer calls with patience and a solutions-focused approach
  • Assist callers with questions, concerns, and service requests while providing clear and accurate information
  • Enter customer orders and related details into the appropriate system with strong attention to accuracy
  • Handle a steady flow of call center activity, balancing efficiency with a positive customer experience
  • Make outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues
  • Document customer interactions thoroughly to ensure records are complete and up to date
  • Coordinate with internal teams when necessary to address customer needs and support timely issue resolution

Requirements

  • Previous experience in a customer service or call center environment
  • Ability to manage inbound calls efficiently while maintaining a courteous and attentive demeanor
  • Strong order entry skills with a high level of accuracy and attention to detail
  • Comfortable handling both inbound and outbound phone communication
  • Clear verbal communication skills and the ability to interact effectively with a wide range of customers
  • Basic computer proficiency and confidence navigating systems used for customer support and data entry

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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