Customer Service Representative, CVS Health

CVS Health

Location:
United States, Baton Rouge ▼
San Antonio

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Customer Service Representative is the face of Aetna and impacts members service by handling customer service inquiries and problems via telephone, internet, or written correspondence. Customer inquiries are basic and at times complex nature. CSR engages and understanding while using tools and resources to help guide the members along a clear path to care.

Job Responsibility:

Handling customer service inquiries and problems via telephone, internet, or written correspondence
Engaging and understanding while using tools and resources to help guide the members along a clear path to care

Requirements:

Must reside in the state of Louisiana (Baton Rouge area) and Texas (San Antonio area)
1+ years of Customer Service experience in a transaction-based environment such as a call center or retail location
High School Diploma or GED Equivalent

Nice to have:

1-2 years of Healthcare or Medicaid experience
Bilingual is preferred
Exposure to Care Management
Telework experience
Trauma Informed care training
Experience in a production environment
Familiarity with de-escalations

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
July 22, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative