Customer Service Representative, Wells Fargo

Wells Fargo

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Associate Customer Service Representative (Bilingual – Spanish/English) in Consumer Lending supporting customers with financial products and services through various communication channels in a fast-paced, high-volume environment

Job Responsibility:

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Navigate multiple computer systems
Interact with team on basic information, plus internal or external customers

Requirements:

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English

Nice to have:

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism
Military experience resolving complex issues via written or verbal communication
Ability to meet or exceed business goals and objectives and navigate multiple computer systems
Knowledge, understanding and experience of internet, mobile, and social media technology

Additional Information:

Job Posted:
September 08, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative