Customer Service Representative Job at Randstad (Maastricht)

Job Description

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

Job Responsibility

The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge
Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels
Activities related to information security, information management and privacy assurance
Accurate recording of customer interactions, including complaints, solutions provided and feedback
A proactive approach to further developing knowledge and skills to offer the customer the best possible solution
Active research into the development and promotion of scientific initiatives and programs

Requirements

You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in English. You always have your eyes on the result and you are stress resistant
Experience in customer service or a similar position is an advantage
A healthy dose of human knowledge and excellent communication skills, both spoken and written
Fluent level of English, both written and oral
The ability to remain calm in difficult customer situations
Empathy and a genuine passion to help the customer as best as possible
An eye for detail