Customer Service Representative

• Inbound Support: Answer incoming calls and emails, providing accurate information and resolving issues efficiently
• Outbound Outreach: Conduct proactive calls to follow up on inquiries, provide account updates, and ensure customer satisfaction
• Data Management: Accurately update customer records in their CRM after every interaction
• Problem Solving: Think on your feet to find solutions that leave the customers smiling
• Collaboration: Work closely with the wider team to improve our service processes

• Communication Skills: clear, professional phone manner and can write a sharp email
• Resilience: stay calm under pressure
• Tech Savvy: previous experience with CRM software & use of different systems
• Experience: previous experience in a call centre is preferred, but a great attitude is mandatory

Ideal Background: New Grads, Customer Service, Retail etc.

• Great Culture: A supportive, inclusive team environment with regular social events
• Growth: We believe in promoting from within and offer genuine career progression