Customer Service Representative Job at Robert Half (Atlanta)

Job Description

We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers.

Job Responsibility

Deliver high-quality customer service and technical support for a range of medical device products and services
Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies
Document all customer interactions, keeping detailed and accurate records of actions taken
Educate customers on the features and benefits of medical device products and services to ensure optimal use
Proactively retain customers by resolving concerns and providing superior service
Communicate unresolved issues to the Customer Service Manager for further action
Utilize Salesforce and other tools to manage customer data and streamline support processes
Work independently while contributing to a dynamic, team-oriented environment
Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions

Requirements

At least two years of experience in customer support or technical support roles
Proven ability to succeed in a remote work environment with a well-equipped home workstation
Proficiency in using industry-standard applications such as Office, remote support tools, and Windows
Strong verbal and written communication skills
Highly organized with excellent attention to detail and the ability to manage multiple tasks under pressure
Experience with Salesforce or similar CRM systems
Ability to explain technical concepts in a clear, simple manner for individuals without a technical background
A college degree, relevant technical education, or equivalent experience demonstrating attention to detail