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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Petersburg · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth.

Job Responsibility

  • Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach
  • Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct
  • Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication
  • Maintain careful attention to detail when handling account information, documentation, and service requests
  • Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure
  • Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment
  • Learn company procedures, products, and service expectations quickly in order to become productive in the role
  • Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals

Requirements

  • Previous experience in customer service, call center support, or a similar customer-facing role
  • Ability to manage inbound and outbound calls while maintaining a courteous and detail-focused approach
  • Strong order entry and data accuracy skills with close attention to detail
  • Proven ability to work effectively in stressful or high-volume situations without losing focus
  • Quick learning ability and willingness to adapt to new processes and responsibilities
  • Outgoing, friendly communication style and the ability to work well within a close-knit team
  • Reliable organizational skills and the ability to handle multiple priorities efficiently

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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