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We are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives. The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools.
Job Responsibility:
Provide customer support related to sales, promotions, installations, and communications
Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws
Maintain strong customer relationships through professional and timely communication
Monitor and manage shared email inboxes and respond to customer inquiries
Support operational systems and tools, including: Web operations systems, Inventory tracking, Staffing or scheduling assistance, ARO Manager platform
Develop and support initiatives to proactively inform and educate customers
Review customer survey feedback and assist with continuous improvement plans
Follow established procedures while handling a variety of routine customer service tasks
Requirements:
2+ years of experience in customer service or a related support role
Experience working with email‑based customer support and operational systems
Basic understanding of customer service workflows and standard operating procedures
Strong communication skills (written and verbal)
Ability to follow defined guidelines while managing multiple work routines
Strong organizational skills and attention to detail
Nice to have:
Experience supporting sales or post‑sales customer interactions
Familiarity with inventory systems or operational platforms
Experience analyzing customer feedback or survey data
Comfortable working in a fast‑paced, service‑oriented environment