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We are seeking a reliable and customer‑focused Customer Service Representative to support day‑to‑day customer interactions on an onsite, contract basis. This role is responsible for providing timely assistance, resolving inquiries, and delivering a positive experience to customers while supporting internal teams.
Job Responsibility:
Respond to customer inquiries via phone, email, or in person in a professional and timely manner
Address questions, concerns, and service requests while ensuring positive resolution
Enter and update customer information accurately in internal systems
Process orders, returns, or service requests as needed
Escalate complex issues to appropriate teams when necessary
Maintain thorough documentation of customer interactions
Follow company policies, procedures, and service standards
Support additional administrative or customer service tasks as assigned
Requirements:
Previous customer service or call center experience preferred
Strong communication and interpersonal skills
Ability to remain professional and calm in a fast‑paced environment
Basic computer proficiency and data entry skills
Strong attention to detail and organizational skills
Ability to work onsite in El Dorado Hills, CA
What we offer:
medical, vision, dental, and life and disability insurance