Customer Service Representative Job at Robert Half (Alexandria)

Job Description

We are looking for a Customer Service Representative to support a busy service team in Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a high volume of calls, and turning service inquiries into scheduled appointments. In this role, you will create positive customer experiences through clear communication, timely follow-up, and accurate recordkeeping while contributing to daily booking goals.

Job Responsibility

Handle inbound and outbound customer calls with professionalism, focusing on scheduling service visits and maximizing appointment conversions
Communicate with customers in a friendly and confident manner, addressing questions, easing concerns, and reinforcing a positive impression of the organization
Resolve service-related issues promptly by listening carefully, identifying customer needs, and working toward practical solutions
Build strong customer relationships that encourage repeat business through attentive service and consistent follow-through
Take part in coaching and training activities designed to improve call quality, scheduling results, and outbound outreach performance
Keep customer records up to date by entering complete and accurate details into the database after each interaction
Support daily booking efforts for opportunity calls, tune-ups, and inspection appointments in alignment with team goals and seasonal demand
Contribute to additional assignments or special projects as directed by leadership to support department operations

Requirements

Previous experience in customer service or a call center environment handling both incoming and outgoing calls
Ability to manage a fast-paced workload, including a high daily call volume while maintaining professionalism and accuracy
Strong verbal and written communication skills with the ability to speak clearly and build trust with customers
Proven organizational skills and reliable follow-up habits when managing customer interactions and appointment details
Comfortable using customer databases or similar systems for order entry, documentation, and record updates
Demonstrated ability to show empathy, solve problems effectively, and maintain a customer-first mindset
Motivated team player who can also work independently in a goal-oriented environment with a positive attitude