Customer Service Representative

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures
• Advocate for digital services such as online delivery of statements and other documents
• Receive direction from customer service supervisor and escalate non-routine questions

• 2+ years of Customer Service, Financial Services or Contact Center experience
• Completed 2 years of college education, any course
• At least two (2) years professional experience in a BPO work environment
• Customer Service handling financial program, front-office support (voice)
• Experience working on credit card transactions, or similar
• Essential computer skills including Outlook, MS Excel, MS Word, and SharePoint
• Excellent English communication skills, verbal

Experience working on credit card transactions, or similar