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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Magna

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

We are seeking a Skilled Customer Service Representative to support customer inquiries, order entry, and service-related communications. This role focuses on maintaining strong customer relationships, resolving issues effectively, and supporting internal teams through accurate documentation and communication.

Job Responsibility:

  • Provide customer support related to sales, promotions, service requests, installations, and general product inquiries
  • Maintain positive customer relationships and ensure all claims or complaints are resolved fairly and in accordance with applicable consumer regulations
  • Support organization-wide efforts to proactively inform, educate, and guide customers through processes and service updates
  • Develop and implement improvement plans based on customer surveys or feedback
  • Follow clearly defined procedures to ensure accurate order entry, documentation, and case handling
  • Communicate effectively across teams to ensure customer needs are fully addressed
  • Maintain compliance with established operational guidelines, workflows, and technical procedures

Requirements:

  • 2+ years of customer service experience, preferably involving order entry, data entry, or transactional support
  • Strong attention to detail and accuracy
  • Highly organized with the ability to manage multiple tasks and priorities
  • Reliable, punctual, and able to meet schedule expectations
  • Strong written and verbal communication skills
  • Ability to follow structured procedures and work within established guidelines

Nice to have:

  • Experience handling customer claims or service escalations
  • Familiarity with CRM or order management systems (any platform welcome)
  • Ability to identify and communicate process improvements
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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