Customer Service Representative Job at Robert Half (Lexington-Fayette)

Customer Service Representative

Robert Half

Location:
United States , Lexington-Fayette

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is looking for a motivated and detail-oriented Customer Service Representative to join our team in Lexington-Fayette, Kentucky. In this Contract to permanent position, you will play a key role in managing travel reservations and ensuring exceptional client satisfaction. This opportunity is ideal for individuals who excel in multitasking, problem-solving, and delivering top-notch service in a fast-paced environment. 1st and 2nd shift positions available. Multiple shifts available. 12 open positions!!

Job Responsibility:

Manage customer reservation requests, ensuring they align with client travel policies and typically involve 1-10 room nights
Reserve accommodations based on client guidelines, including budget, amenities, mileage, and preferences
Respond promptly to client inquiries and meet deadlines for reservation requests
Utilize critical thinking to identify hotel options that balance client needs and financial objectives
Accurately input reservation details and updates into the system
Apply knowledge of hotel industry trends and regional markets to deliver tailored options
Communicate effectively with clients to resolve issues related to changes, extensions, or cancellations
Collaborate with internal teams to identify and recommend hotel options that align with client preferences
Maintain a high level of service by anticipating and addressing client needs
Participate in scheduled training sessions and team meetings to stay informed and enhance skills

Requirements:

Proven ability to work collaboratively in a team environment while maintaining high accuracy
Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation
Experience in customer service, call center operations, or client relations
Exceptional data entry skills with attention to detail and efficiency
Ability to handle multiple tasks and prioritize effectively in a dynamic setting
Excellent verbal and written communication skills
Familiarity with the hospitality industry and hotel booking processes
Problem-solving skills to address client and reservation challenges

What we offer:

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Additional Information:

Job Posted:
February 03, 2026

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