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Customer Service Representative

hikinex.com Logo

Hikinex

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Location:
Colombia; Costa Rica; Mexico; Honduras

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

800.00 - 1200.00 USD / Month
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Job Description:

At HIKINEX, we help growing companies scale by connecting them with top-tier global talent. We move fast, think big, and actually care about doing great work. If you love helping people, solving problems, and being part of a team that values ownership and growth — you’ll fit right in. We’re looking for a Customer Service Representative who’s proactive, organized, and genuinely enjoys helping people. You’ll be the voice (and vibe) of the company — handling inquiries, solving issues, and making sure every customer interaction feels smooth and human.

Job Responsibility:

  • Respond to customer inquiries via email, chat, and phone
  • Resolve issues efficiently and with empathy
  • Track and document interactions in CRM systems
  • Escalate complex cases when needed
  • Collaborate with internal teams to improve customer experience
  • Identify patterns in customer feedback and suggest improvements

Requirements:

  • 1+ year experience in customer support (BPO or remote support is a plus)
  • Strong English communication skills (written & verbal)
  • Comfortable using tools like CRM systems, Google Workspace, Slack, etc.
  • Detail-oriented
  • Can multitask without dropping the ball
  • Reliable internet connection & distraction-free workspace

Nice to have:

  • Have experience supporting US clients
  • Have worked in fast-paced startup environments
  • Love improving processes and suggesting smarter ways to do things
What we offer:
  • Remote-first culture
  • Growth-focused leadership (we promote from within)
  • Work with international clients
  • Performance-driven environment (results > micromanagement)
  • A team that actually supports each other

Additional Information:

Job Posted:
March 01, 2026

Work Type:
Remote work
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