Customer Service Representative Job at 360 Resourcing Solutions (Yate)

Customer Service Representative

360 Resourcing Solutions

Location:
United Kingdom , Yate

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26000.00 - 27500.00 GBP / Year

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Job Description:

We are looking for a highly motivated and enthusiastic individual to join us as a Customer Service Representative on a part time basis. The role is responsible for supporting the Business Development Manager in following up on leads, prospecting for new customers, and setting confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.

Job Responsibility:

Be the primary contact for customers and prospects related to sales
Educating customers on products that best fit their needs and technical specifications
Spotting, generating, and managing profitable sales opportunities with new and existing customers
Supporting BDMs with market research to find potential new customers and product applications
Carrying out team administration needs including following up on sales leads or quotations
Entering all sales activities into the CRM system (NetSuite)
Developing long-term customer relationships, ensuring high levels of customer service
Providing quotations to customers when appropriate
Supporting key accounts to ensure high-quality service
Providing day-to-day contact to ensure orders are managed, products and services are delivered
Ensuring customer complaints are actioned swiftly
Being responsible for receiving and transferring inbound calls
Arranging sales meetings between clients and the Business Development Manager
Working with the BDM Team to support pipelines and forecasting
Supporting with follow-up tasks, activity notes, and new client communications

Requirements:

Experience in a similar role, ideally within the manufacturing industry or technical environment
Good standard of IT capability e.g. Microsoft Outlook & Word
Previous use of a CRM tool ideally NetSuite
Analytical and problem-solving skills
Excellent attention to detail
Confident communicator on the telephone and in person
High levels of both verbal and written communication
Ability to effectively organize and prioritize
Multi-task to meet deliverables with little supervision

What we offer:

Annual salary review
Life Insurance (4 X base salary)
25 days paid holiday + Bank Holidays (option to buy another 5 days)
Paid Volunteering
Enhanced Parental Leave
5% Employer Contribution & 5% Employee Contribution for retirement
Cycle to Work Scheme
Private Medical Insurance
Employee Assistance Programme (EAP)
Salary sacrifice car lease scheme with tax and NI savings on electric cars
Personal and Professional Development opportunities with dedicated budgets for study support
Dedicated training budgets
Opportunities for professional growth and career advancement
Supportive work environment
Reward and recognition scheme