Customer Service Representative Job at Robert Half (Indianapolis)

Customer Service Representative

Robert Half

Location:
United States , Indianapolis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm.

Job Responsibility:

Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation
Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation
Navigate multiple applications at once to research information, process requests, and deliver timely resolutions
Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary
Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes
Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities
Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance
Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts

Requirements:

Previous customer service or call center experience in a fast-paced environment
Strong verbal and written communication skills with the ability to interact professionally and empathetically
Ability to use multiple computer systems and applications efficiently while managing customer conversations
Solid data entry skills with close attention to accuracy and detail
Working knowledge of Microsoft Word and Microsoft Excel
Strong problem-solving skills and sound judgment when handling questions, concerns, and escalations
Reliable attendance, consistent punctuality, and flexibility to adjust to changing processes or priorities

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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