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Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic. The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable.
Job Responsibility:
Facilitate and coordinate the daily activities of the section
Assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner
Requirements:
6 months customer service or medical setting experience or Associates degree
Professional demeanor with a positive, upbeat attitude
Excellent organizational and interpersonal communications
Detail oriented with ability to multi-task
Capable to work independently with minimal supervision
Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians