Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

Customer Service Representative supporting the provision and use of the Employee Assistance Program (EAP), responsible for taking inbound calls and chats, connecting members with appropriate resources, troubleshooting issues, and maintaining compliance with policies and regulatory standards.

Job Responsibility:

Determine purpose of call by actively listening and interacting with callers
triage call in a professional and timely manner
Take inbound calls and/or chats from members
Connect members with additional and appropriate benefits/external resources
Support members with troubleshooting and deescalating where needed
Assess client's needs
research and communicate information regarding pertinent EAP services and resources
Recognize crisis situations and evaluate for needed action to minimize risk
Perform appropriate research in internal databases and online to identify potential providers and resources
Enter member information into the appropriate EAP system to initiate the case
Schedule appointment for members with counselors
Assist team members with necessary activities related to various life skills

Requirements:

At least 1 year of experience in call center environment
Experience in a social, psychological, or human service field providing client support
Must have a quiet and secure workspace in your home
Minimum 25mbps/3mbps internet service with hardwired ethernet connection
High school diploma or GED

Nice to have:

Previous experience with mental health or human services
1-3 years of experience in health care

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 22, 2025

Expiration:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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