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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Caerphilly

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

Are you a natural problem-solver who thrives in a fast-paced environment? We are looking for a dedicated Customer Service Representative to join our dynamic team in Caerphilly. This isn't just about answering phones; it's about becoming an expert for our customers and building lasting relationships through professional, empathetic support.

Job Responsibility:

  • Manage Inquiries: Handle customer questions via multiple channels with speed and professionalism
  • Problem Solve: Identify customer needs, troubleshoot issues, and provide accurate solutions
  • Data Management: Use our CRM system to process orders, returns, and exchanges while maintaining precise records
  • Collaborate: Work closely with cross-functional teams to resolve complex cases and ensure a seamless customer journey
  • Continuous Growth: Stay up-to-date with industry trends and product knowledge to remain a trusted resource for our clients

Requirements:

  • A Great Communicator: You can explain complex info clearly and enjoy helping people
  • Detail-Oriented: You take pride in accuracy, especially when multitasking or entering data
  • A Team Player: You thrive in energized, collaborative environments and love sharing best practices with colleagues
  • Tech-Savvy: You are comfortable learning new software and navigating CRM systems

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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