Customer Service Representative

• Engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints
• Make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media)
• Mediate between customers when there is a dispute and find a solution that works for both

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Professional speaking and writing skills in German and English
• strong communication skills
• Strong analytical and critical thinking skills
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
• Ability to quickly switch between various customer channels, like phone and e-mail communications
• Ability to positively interact with your team and other departments
• Available to work 40 hours per week
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week
• You are flexible with working at least 2 weekends a month and on some public holidays

Experience with Live Channels and/or Logistics is highly valued

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
• A Work From Home Allowance to help with your monthly household bills
• Commuting between your home and our office is covered by Catawiki
• Amazing Office right in the centre of Lisbon
• Receive a €100 Catavoucher when you join
• On each birthday, you'll get a €50 Catavoucher
• Enjoy an extra day off each year to "Pursue Your Passion"
• We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house