Customer Service Representative Jobs

Customer Service Representative

ASC Engineered Solutions

Location:
Canada, Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

24.00 - 26.50 USD / Hour

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Job Description:

The Customer Service Representative provides effective customer service for all internal and external customers.

Job Responsibility:

Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Performs other duties as directed

Requirements:

Associates' Degree in Business and/or Related Field
2 + years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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