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Customer Service Representative

Masterock Limited

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Category:
Customer Service

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Salary:

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Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing them with high-quality support and resolving their inquiries with professionalism and empathy. If you are passionate about customer service and have a knack for problem-solving, we want to hear from you!

Job Responsibility:

  • Provide Excellent Customer Service: Handle inbound and outbound calls, emails, and live chats to assist customers with their inquiries, complaints, and service requests
  • Resolve Issues Efficiently: Identify customer needs and provide effective solutions or escalate issues to appropriate departments when necessary
  • Maintain Accurate Records: Document all customer interactions and transactions in our CRM system with precision and attention to detail
  • Ensure Customer Satisfaction: Strive to exceed customer expectations and enhance their experience with our company
  • Collaborate with Team Members: Work closely with colleagues and supervisors to meet performance targets and contribute to team goals

Requirements:

  • High School Diploma or Equivalent
  • Excellent Communication Skills
  • Customer-Focused Attitude
  • Problem-Solving Abilities
  • Basic Computer Skills
  • Previous customer service experience is preferred but not required
What we offer:
  • Career Growth: Opportunities for advancement and professional development
  • Inclusive Culture: A diverse and welcoming work environment where your contributions are valued
  • Competitive Benefits: Health insurance, retirement plans, paid time off, and more
  • Work-Life Balance: Flexible schedules and a supportive team

Additional Information:

Job Posted:
February 20, 2026

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Masterock Limited - All Job Offers
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