Customer Service Representative Job at Robert Half (Saint Paul)

Customer Service Representative

Robert Half

Location:
United States , Saint Paul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a customer-focused detail-oriented individual to support student financial service inquiries at a higher education institution in Saint Paul, Minnesota. This Long-term Contract position is fully on-site and offers the opportunity to assist students with account-related questions while delivering a welcoming and solutions-oriented front desk experience. The person in this role will help students understand balances, payment options, and account activity, while also supporting daily administrative and financial service tasks. Success in this position requires patience, strong communication skills, and comfort working across multiple systems.

Job Responsibility:

Serve as the first point of contact at the front desk, greeting students and responding to questions about account balances, payment plans, and general financial account concerns
Assist students with reviewing account details, researching discrepancies, and providing clear, accurate information to resolve issues in a timely manner
Process routine account-related transactions and support students with balance payments and related service requests
Monitor and manage outstanding check activity, including preparing and sending communications to students regarding uncashed checks
Perform data entry and maintain accurate records within Workday and other internal systems used by the institution
Support phone and email inquiries by delivering courteous, attentive service and following up as needed to ensure a positive student experience
Contribute to financial operations tasks such as report review and possible bank reconciliation support
Help maintain efficient front-line service by identifying issues, escalating complex matters when necessary, and assisting with process improvements within daily operations

Requirements:

Previous customer service experience in a front desk, call center, student services, or administrative support setting
Ability to communicate with professionalism, empathy, and patience when assisting individuals who may be frustrated or confused
Experience using Workday and general proficiency with Microsoft Office applications, including Word and Excel
Strong attention to detail with the ability to research account information and enter data accurately
Comfortable handling inbound phone calls, email correspondence, and in-person inquiries in a fast-paced environment
Ability to manage multiple responsibilities at once while maintaining a high level of service and accuracy
Experience supporting financial, billing, payment, or account-related processes is preferred
Background in higher education or student-facing services is a plus

Nice to have:

Experience supporting financial, billing, payment, or account-related processes
Background in higher education or student-facing services

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:

On-site work

Robert Half - All Job Offers

Job Link Share:

Compare pay for this role

Aggregated ranges from job postings for Customer service representative.

Customer service representative salary