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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Columbus

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We staffed top-performing Customer Service Representatives who assisted clients, resolved inquiries, and delivered excellent service. The role required attention to detail, professionalism, and a commitment to customer satisfaction for banking company.

Job Responsibility:

  • Answered customer inquiries via phone, email, or in person
  • Processed transactions accurately and efficiently
  • Resolved customer issues and provided appropriate solutions
  • Documented interactions and maintained accurate records
  • Educated customers on products, services, and policies
  • Collaborated with team members to meet performance goals

Requirements:

  • Demonstrated strong communication and active listening skills
  • Applied problem-solving abilities in customer interactions
  • Maintained professionalism and composure under pressure
  • Used computer systems and CRM software proficiently
  • Paid attention to detail in processing transactions and records

Nice to have:

  • Gained experience in cross-selling products or services
  • Developed conflict resolution and negotiation skills
  • Adapted quickly to new technologies and processes
  • Built strong customer relationships to encourage loyalty
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 10, 2026

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