Customer Service Representative

• Respond to customer inquiries via phone and email, providing accurate and timely information
• Handle both inbound and outbound calls to address customer needs and resolve issues
• Process orders and manage data entry tasks with precision
• Maintain a strong knowledge of products to assist customers effectively
• Deliver exceptional customer service while adhering to business standards
• Collaborate with team members to ensure seamless customer support
• Work in a fast-paced environment while prioritizing multiple tasks
• Communicate effectively in both English and Spanish
• Adapt to evolving processes and systems to improve service delivery
• Uphold business casual dress code while maintaining a detail-oriented approach

• Proven experience in customer service, preferably in a call center environment
• Bilingual fluency in English and Spanish is required
• Strong knowledge of order entry systems and processes
• Ability to handle inbound and outbound calls with professionalism
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Comfortable working in a hybrid schedule with onsite and remote days

Familiarity with energy or natural resources industry is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan