Customer Service Representative Job at Robert Half (Albuquerque)

Customer Service Representative

Robert Half

Location:
United States , Albuquerque

Category:
Customer Service

Contract Type:
Employment contract

Salary:

16.50 USD / Hour

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Job Description:

We are seeking a Customer Service Representative (CSR) for a temp-to-hire (T2H) full-time onsite role. This opportunity is perfect for candidates with strong customer service skills, excellent technical understanding, and the ability to thrive in a fast-paced, high-volume environment. The CSR is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision.

Job Responsibility:

Handle customer inquiries with professionalism and provide effective solutions
Work efficiently in a high-pressure environment, meeting service level thresholds
Provide information about products and services while exceeding customer expectations
Maintain confidentiality, particularly with billing and credit card information
Diffuse difficult customer situations and deliver exceptional service at all times
Organize and prioritize workload while multitasking effectively
Demonstrate proficiency in grammar and spelling in all customer interactions
Perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server

Requirements:

Technical proficiency is a must
candidates should understand terms like “save to desktop,” “open a new tab,” and “file explorer.”
Ability to search for files, attach them to emails, and create new folders for file organization is essential
Typing speed and accuracy required
Proficiency in using Microsoft Word, Excel, and Outlook
Strong typing skills with a focus on speed and accuracy
Excellent customer service abilities, including active listening and problem-solving
Familiarity with basic technical concepts such as navigating file explorer or saving files to desktop
Ability to thrive in a fast-paced, high-pressure environment
Strong organizational skills with the ability to multitask effectively
Commitment to maintaining confidentiality and handling sensitive information responsibly
Reliable attendance and the ability to adhere to a consistent work schedule

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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