Customer Service Representative Job at Robert Half (Fort Wayne)

Customer Service Representative

Robert Half

Location:
United States , Fort Wayne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support day-to-day customer interactions for a growing team in Fort Wayne, Indiana. This contract position with permanent potential is ideal for someone who enjoys helping customers, managing order-related requests, and delivering responsive service across phone and administrative channels. The person in this role will handle a high volume of communication while maintaining accuracy, professionalism, and strong attention to detail.

Job Responsibility:

Respond to incoming customer calls with professionalism, providing timely assistance and clear information
Place outbound calls as needed to follow up on requests, confirm details, and support ongoing service needs
Enter customer orders and related information accurately into internal systems to ensure smooth processing
Address questions, concerns, and routine service issues while maintaining a positive customer experience
Document customer interactions thoroughly and keep records up to date for reference and follow-through
Use Microsoft Excel and other office tools to track information, organize data, and support reporting needs
Coordinate with internal teams to resolve order or account issues efficiently and communicate updates to customers

Requirements:

Previous experience in customer service or call center support is required
Comfortable handling a steady volume of inbound and outbound phone communication
Strong data entry skills with the ability to process orders accurately
Working knowledge of Microsoft Excel and general computer proficiency
Clear verbal and written communication skills with a customer-focused and detail-oriented approach
Ability to manage multiple tasks, stay organized, and maintain attention to detail in a fast-paced environment
High school diploma or equivalent is required

What we offer: