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We are looking for a skilled Customer Service Representative to join our team in Seminole, Florida. This contract position offers an excellent opportunity to engage with customers, resolve inquiries, and ensure satisfaction through effective communication and support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.
Job Responsibility:
Respond promptly to customer inquiries via email, phone, and other communication channels
Provide accurate information regarding products and services to address customer needs
Manage and resolve customer complaints efficiently, ensuring a positive outcome
Handle inbound calls, offering attentive and courteous assistance to callers
Maintain detailed records of customer interactions and transactions
Utilize multiple browsers and tools to efficiently navigate and resolve customer issues
Collaborate with team members to improve customer success strategies and procedures
Ensure high standards of customer service are consistently met
Identify opportunities to enhance the customer experience and share insights with the team
Requirements:
Proficiency in using multiple web browsers and navigating online tools
Strong skills in composing clear and detail-oriented email correspondence
Proven experience in customer success or service roles
Ability to handle inbound calls with patience and a focus on detail
Excellent interpersonal and communication skills
Strong problem-solving abilities and attention to detail
Experience working in a fast-paced environment
High level of adaptability and ability to multitask effectively
What we offer:
medical, vision, dental, and life and disability insurance