Customer Service Representative Job at Robert Half (Elk Grove Village)

Customer Service Representative

Robert Half

Location:
United States , Elk Grove Village

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a contract-to-permanent opportunity within the waste management and environmental services industry. The ideal candidate will have strong communication skills and a proactive approach to resolving customer inquiries and disputes, ensuring a positive experience for all. You will play a key role in managing client relationships and supporting various administrative tasks.

Job Responsibility:

Address customer inquiries and concerns through phone, email, and other communication channels to ensure prompt and accurate resolutions
Collaborate with internal departments to resolve service issues and disputes effectively
Process customer interviews, record essential information, and maintain accurate data within company systems
Prepare and manage contract forms, calculate service charges, collect deposits, and issue cancellation or change orders
Handle payment processing, bank deposits, and production-related paperwork with attention to detail
Investigate and resolve complaints regarding billing or service issues, coordinating with relevant teams as necessary
Promote goodwill by delivering exceptional service and maintaining positive relationships with customers
Identify and implement cost-effective and environmentally responsible solutions to address service-related concerns
Support general office duties, including scheduling appointments and managing order entries
Utilize Microsoft Excel, Word, and email systems to maintain organized records and correspondence

Requirements:

Minimum of 2 years of customer service experience in a high-volume call environment
High school diploma or equivalent education required
Proficiency in Microsoft Word, Excel, and email communication, along with strong keyboarding and typing skills
Excellent verbal communication abilities to interact effectively with customers and team members
Ability to handle inbound and outbound calls, schedule appointments, and perform order entry tasks efficiently
Strong data entry skills and attention to detail in maintaining accurate records

Nice to have:

Previous experience in the solid waste or related industry is preferred
Bilingual proficiency in English and Spanish, both written and verbal, is highly advantageous

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 02, 2026

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