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We are looking for a Customer Service Representative to support a busy construction-related operation in California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring orders and service requests are handled accurately. The person in this role will serve as a detail-oriented point of contact for customers while helping maintain smooth day-to-day service activities.
Job Responsibility
Respond to incoming customer calls and messages in a courteous, timely, and solution-focused manner
Enter customer orders and service-related information accurately into internal systems while maintaining complete records
Handle both inbound and outbound communication to provide updates, clarify requests, and resolve routine issues
Represent the organization by delivering a positive customer experience across every interaction
Coordinate with internal teams to ensure customer inquiries, order details, and service needs are addressed efficiently
Track open requests and follow up with customers to confirm completion and satisfaction
Maintain organized documentation of conversations, transactions, and account activity for reference and reporting
Support operational changes or system-related updates as needed while continuing to provide dependable customer service
Requirements
Previous experience in customer service, call center support, or a related client-facing role
Ability to manage a high volume of inbound and outbound calls with accuracy and a service-focused approach
Experience with order entry and maintaining detailed customer records
Strong verbal communication and active listening skills
Comfortable using computer systems and learning new tools or processes quickly
Ability to stay organized, prioritize tasks, and work effectively in a fast-paced environment
Detail-oriented, dependable approach with a strong focus on service quality and customer satisfaction