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Associa · Customer Service

Customer Service Representative

United States, Richardson · Job Posted January 18, 2026

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Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Job Responsibility

Act as the first point of contact for customers visiting the office when needed
Update homeowner and association information in C3 and shared files
Use conflict resolution techniques to resolve customer issues
Coordinate with customers to resolve any billing inquiries
Act as the first point of contact for customers seeking help with products or technical issues
Provide troubleshooting and technical assistance to customers
Assess the customer's needs and translate into solutions
Process print jobs, scanning and faxing as general office support when needed
Other duties as assigned

Requirements

High School Diploma or GED Required
At least one year of directly related or closely related experience
Ability to interpret verbal and/or written instructions at a proficient level
Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level
Ability to maintain confidentiality and discretion
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
Ability to keep workspaces organized and maintained
Knowledge of company policies, procedures, and forms
Must be able to prioritize, manage time, and meet deadlines
Must be able to work effectively with others in person and in group setting
Must be able to communicate effectively and professionally on phone, email, and in-person
Must be able to operate general office equipment (copier, fax, phone systems, etc.)
Professional customer service skills

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Richardson

Customer Service Representative

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