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Our client, a respected organization, is seeking a professional and empathetic Customer Service Representative to join their team. This position is ideal for someone who excels at communication, problem-solving, and providing outstanding service in a fast-paced environment.
Job Responsibility:
Respond promptly to customer inquiries via phone, email, and in-person
Provide information about products, services, and programs
Resolve customer concerns, escalate complex issues as necessary, and ensure customer satisfaction
Accurately document all customer interactions and follow up as needed
Collaborate across teams to ensure seamless service delivery
Support additional administrative tasks as required
Requirements:
Previous experience in a customer service, call center, or client-facing role
Excellent verbal and written communication skills
Strong organizational abilities and attention to detail
Proficiency in Microsoft Office Suite
ability to learn new systems quickly
Positive attitude, professionalism, and a commitment to delivering high-quality service
What we offer:
medical, vision, dental, and life and disability insurance