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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Randolph, New Jersey

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Bilingual Customer Service Representative to join our team in Randolph, New Jersey. In this role, you will provide exceptional technical support for a range of products, ensuring customer satisfaction through attentive and efficient service. This is a long-term contract position offering the opportunity to work closely with customers, internal teams, and technical resources.

Job Responsibility:

  • Provide technical assistance and troubleshooting support to customers for various products, offering clear and effective solutions
  • Accurately document customer interactions, resolutions, and troubleshooting steps in internal systems
  • Escalate unresolved or complex issues to appropriate supervisors or specialized departments for further investigation
  • Stay informed about product details, software updates, and support procedures to deliver accurate assistance
  • Assist customers with product setup, operational guidance, warranty inquiries, and functionality questions
  • Collaborate with internal departments, including Customer Service and E-Commerce, to resolve customer concerns promptly
  • Review technical manuals and support documentation to ensure precise guidance is provided
  • Participate in internal testing of product features, firmware, or software updates as needed
  • Strive to maintain high levels of customer satisfaction through courteous and solution-driven service

Requirements:

  • Minimum of 2 years of experience in customer service, preferably in a call center or technical support environment
  • Strong proficiency in troubleshooting technical issues and providing clear solutions
  • Ability to read, analyze, and interpret technical documentation and manuals
  • Excellent written and verbal communication skills, including the ability to draft reports and business correspondence
  • Bilingual proficiency in Spanish and English is highly desirable
  • Familiarity with order entry systems and experience handling inbound and outbound calls
  • Detail-oriented and organized with the ability to manage multiple tasks effectively
  • Strong collaboration skills for working with internal teams to resolve customer issues
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 22, 2026

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