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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Bristol

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A highly regarded organization in Bristol PA is seeking a Customer Service Representative for a job opportunity. This position is on-site, Monday through Friday, 9am-5:30pm and will start immediately. This assignment will run for 2 months with a likely extension. There may be an opportunity to become an FTE for the right candidate.

Job Responsibility:

  • Provide Exceptional Customer Service: Address customer inquiries promptly and professionally through telephone and email communications. Areas of assistance include order processing, returns, delivery updates, billing inquiries, and account information updates
  • Problem Resolution: Effectively resolve customer concerns, identify trends, and share insights or feedback with the management team to ensure service improvements
  • Administrative Tasks: Maintain accurate records, complete system updates, and manage required paperwork efficiently and with attention to detail
  • Continuous Learning: Stay updated on product knowledge, system processes, and service procedures with the support of the management team

Requirements:

  • Strong interpersonal and communication skills with the ability to handle challenging customer interactions professionally
  • Proven customer service experience, preferably in a call center environment
  • Proficient in data entry, email correspondence, and using customer service systems
  • Adaptability in a dynamic environment with a commitment to maintaining high performance standards in productivity, quality, and dependability
  • Excellent communication and interpersonal skills for managing customer interactions effectively
  • Previous experience in customer service, preferably in a call center setting
  • Proficiency in handling inbound and outbound calls with professionalism
  • Strong attention to detail for accurate data entry and record maintenance
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with order entry systems and customer management software
  • Dependability and a commitment to meeting performance standards
  • Willingness to learn and adapt to new processes and tools
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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