Customer Service Representative, CVS Health

CVS Health

Location:
United States, Hartford

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Compassionate, customer-obsessed Customer Service Representative to care for customers including members of benefit plans, employers, doctors, hospitals, and other healthcare providers. Create connections with customers by helping with their benefits and claims to improve their health and well-being.

Job Responsibility:

Actively listen and be an advocate for customers
Resolve customer inquiries and issues efficiently
Educate customers about available resources
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments
Document all customer correspondence and maintain confidential records
Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements:

6+ months of customer service experience
Basic computer skills
Must be able to go onsite in Hartford, CT
High School Diploma, GED, or equivalent experience
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility

Nice to have:

1+ years of customer service experience in a contact center environment
Microsoft office experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 09, 2025

Expiration:
October 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative