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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Walterboro · Job Posted February 20, 2026
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Job Description

We are looking for a dedicated Customer Service Representative to join our team in Walterboro, South Carolina. As the first point of contact for our customers and vendors, you will play a vital role in ensuring smooth operations and exceptional service. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to our commitment to excellence.

Job Responsibility

  • Welcome and assist visitors promptly while managing vendor appointments with attention to detail
  • Confirm sales orders and ensure accurate entry into accounting systems
  • Maintain customer accounts in sourcing databases, keeping records up to date
  • Research and select cost-effective freight carriers to optimize shipping processes
  • Organize and file sales orders efficiently in customer files
  • Coordinate order details with the warehouse team, ensuring timely pick-ups and shipments
  • Prepare shipping labels, manifests, and documentation for outbound deliveries
  • Support the sales team by providing assistance with various customer-related tasks
  • Process inbound and outbound invoices while maintaining accurate financial records
  • Manage online orders, update the company website, and sustain relationships with vendors and distributors

Requirements

  • Proven experience in customer service, preferably in a call center or similar setting
  • Strong communication skills for handling inbound and outbound calls effectively
  • Familiarity with NetSuite CRM or similar systems
  • Ability to generate leads and actively support sales initiatives
  • Attention to detail and organizational skills for managing shipping and invoicing tasks
  • Capability to multitask and prioritize in a fast-paced environment
  • Experience with maintaining vendor and distributor relationships

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
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