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Robert Half · Customer Service

Customer Service Representative

United States, Portage · Job Posted June 04, 2026

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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Portage, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping service records accurate and up to date. The person in this role will provide courteous assistance, process orders efficiently, and contribute to a positive experience for every caller.

Job Responsibility

Respond to incoming customer calls with professionalism, empathy, and clear communication
Assist individuals with questions, service needs, and general account or order-related concerns
Enter orders and update customer information accurately within the appropriate systems
Handle a steady flow of phone interactions while maintaining quality and attention to detail
Make outbound calls when needed to follow up on requests, clarify details, or provide updates
Document conversations, actions taken, and next steps to ensure complete service records
Resolve routine issues promptly and escalate more complex matters to the appropriate team
Support day-to-day call center operations by meeting service expectations and response timelines

Requirements

Previous experience in customer service or a call center environment
Ability to manage inbound and outbound calls in an efficient and detail-focused manner
Strong data entry and order processing skills with close attention to accuracy
Clear verbal communication skills and a customer-focused approach to problem-solving
Comfort working in a fast-paced setting with changing customer needs
Basic computer proficiency and the ability to navigate multiple systems while assisting callers
Reliable organizational skills and the ability to maintain accurate documentation

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Robert Half - All Job Offers

Portage

Customer Service Representative

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