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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Highland Hills Contract work 21.00 USD / Hour · Job Posted July 03, 2026
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Job Description

In this position, you'll provide back-office support by assisting with payroll and billing processes while delivering excellent customer service. You'll work with client payroll and billing data, respond to customer inquiries, maintain accurate records, and help ensure payroll and billing are processed accurately and on time.

Job Responsibility

  • Processing and verifying payroll and billing information for accuracy
  • Responding to customer questions professionally via phone and email
  • Setting up new customer accounts and maintaining customer records
  • Updating payroll and billing instructions for existing clients
  • Processing credits, rebills, ACH, wire, and A/R transactions
  • Assisting clients with payroll and billing reporting processes
  • Providing basic software support and training for payroll and billing platforms
  • Identifying discrepancies and notifying management of issues as needed

Requirements

  • Strong customer service or administrative experience (payroll or billing experience preferred)
  • Excellent communication, organization, and time management skills
  • Strong attention to detail and ability to reconcile data accurately
  • Proficiency with Microsoft Office and standard office software
  • Basic understanding of payroll, payroll taxes, A/P, A/R, or accounting principles is a plus
  • Ability to multitask and work effectively in a fast-paced environment

Nice to have

  • Payroll or billing experience preferred
  • Basic understanding of payroll, payroll taxes, A/P, A/R, or accounting principles is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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