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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, St. Petersburg · Job Posted June 29, 2026
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Job Description

We are looking for a compassionate Customer Service Representative to serve as a welcoming first point of contact for clients seeking behavioral health support in St. Petersburg, Florida. This contract-to-permanent opportunity is ideal for someone who can provide calm, respectful service in sensitive situations while keeping front-desk and scheduling activities organized. The person in this role will help create a positive experience for clients, visitors, and staff by combining strong communication skills with accuracy, courtesy, and empathy.

Job Responsibility

  • Welcome clients, visitors, and team members with a detail-oriented and supportive approach at designated outpatient sites.
  • Manage check-in and check-out activities efficiently while verifying and updating client information for accuracy.
  • Coordinate appointments for clients and providers, including outreach for confirmations and follow-up related to missed visits.
  • Accept payments, provide receipts, and reconcile the cash drawer at the end of each assigned shift.
  • Partner with clinical teams to help maintain smooth movement of clients through scheduled services and address pending concerns.
  • Carry out assigned opening and closing tasks to keep the front office prepared for daily operations.
  • Route incoming faxed documents and support timely administrative distribution when needed.
  • Gather client feedback through satisfaction surveys and support accurate data entry in agency systems.
  • Travel to other local service locations when coverage is needed, with mileage reimbursement provided for eligible daytime travel.

Requirements

  • Previous experience in customer service, front desk support, call center operations, or a similar client-facing role.
  • Ability to communicate with empathy and professionalism when assisting individuals who may be upset, anxious, or in crisis.
  • Strong administrative skills, including data entry, appointment scheduling, inbound call handling, and email communication.
  • Comfort working in a healthcare, behavioral health, or other sensitive service environment is preferred.
  • Ability to manage multiple tasks accurately while maintaining a welcoming and organized reception area.
  • Reliable transportation and willingness to commute to other nearby locations for coverage as needed.
  • Proficiency with basic computer systems and the ability to learn agency software and documentation procedures quickly.

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • mileage reimbursement (eligible daytime travel)
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