Customer Service Representative Job at Robert Bosch Sp. z o.o. (Itasca)

Customer Service Representative

Robert Bosch Sp. z o.o.

Location:
United States , Itasca

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 - 18.50 USD / Hour

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Job Description:

Customer Service Representative (Full-Time) plays a significant role at Roadside Protect, Bosch Service Solutions. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Job Responsibility:

Help customers that need roadside assistance
Represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls
Obtain the situational information to be able to proceed with the service request
Utilize provided tools (internal & external systems, applications)
Follow Standard Operating Procedures

Requirements:

Ability to work Saturdays
Ability to commute and work on-site in Itasca, IL
Demonstrates regular/reliable attendance
Ability to work a set schedule
U.S Work Authorization
To exhibit empathy for customers who need emergency assistance
To display accuracy and pay attention to details to be able to recognize the differences in clients’ coverages
To be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers and be a person who is keen on solving problems and taking ownership of his/her work product

What we offer:

Opportunities for professional growth and continuous learning
Generous 401k match
Collaborative, dynamic and international work environment
Conveniently located with easy highway access, onsite gym and massage chairs

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Robert Bosch Sp. z o.o. - All Job Offers

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