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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Albuquerque · Job Posted July 03, 2026
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Job Description

Customer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision.

Job Responsibility

  • Working efficiently in a fast-paced, high-volume environment
  • Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company
  • Providing information about our products and services, while demonstrating our commitment to Customer Service
  • Maintaining a high level of confidentiality in regards to customer billing and credit card information
  • Diffusing difficult customer situations
  • Organizing and prioritizing workload
  • Interacting positively with co-workers
  • Providing excellent customer service that exceeds customers' expectations
  • Multi-tasking quickly acquiring extensive product knowledge
  • Other duties as assigned by management
  • Good attendance is mandatory
  • Demonstrate excellent spelling and grammar skills.

Requirements

  • Prior experience in customer service or a similar customer-facing role.
  • Solid computer literacy, including comfort with common desktop navigation and basic technical terminology.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Strong typing speed and accuracy for handling customer communications efficiently.
  • Excellent verbal and written communication skills, with consistent attention to grammar and spelling.
  • Ability to remain focused and attentive under pressure in a high-volume environment.
  • Strong organizational skills with the ability to multitask and prioritize work effectively.
  • Reliable attendance and the ability to work a permanent onsite schedule.

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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