Customer Service Representative

• Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations
• Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience
• Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling

• 2+ years of customer service experience in the insurance industry
• Active Personal Lines Insurance license
• High School Diploma required, College degree (2-4 year) preferred
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Computer proficiency, including familiarity with Microsoft Office Suite
• Flexibility to work evenings, weekends, and holidays as needed

Experience managing or supporting multi-line product portfolios is preferred

• Comprehensive healthcare and well-being support available on Day 1
• 401(k) plan with a 6% pre-tax contribution and 100% employer match up to 6%
• Evening Shift Differentials: +10% pay differential
• Weekend Shift Differentials: +20% pay differential
• Continuing education at no cost
• Leadership development programs and hundreds of eLearning courses
• Access to GEICO Strive Program, providing tuition assistance
• GEICO Flex Program, which offers up to four additional weeks of remote work annually