Customer Service Representative Jobs

Customer Service Representative

Victaulic

Location:
United States , Easton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Customer Service Representative (Temp-to-Perm) position located in Easton, PA, reporting to a Customer Service Supervisor. Responsible for handling product and order inquiries, order processing, customer relationship management, and supporting the sales process.

Job Responsibility:

Provide professional and proper response to all product and order related inquiries
Develop and improve the focus of customer relationship management with both internal and external customers
Support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance
Handle all telephone, fax or email inquiries relating to freight, product application, or billing issues
Analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Prevent and /or resolve any billing disputes ensuring improved efficiencies
Adhere to all company policies, procedures and best practices of all order cycle activities
Maintain current documentation and files as per established procedures and policies
Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Service and the organization
Assist in various tasks, projects and responsibilities as assigned by a Customer Service Supervisor or Manager
Utilize the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes

Requirements:

Bachelor's Degree a plus
Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
Experience and understanding of Visual Basic language a plus
Minimum three years of customer service
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Project management skills a plus
Must be goal oriented, reliable, self-motivated and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime

Nice to have:

Bachelor's Degree
Experience and understanding of Visual Basic language
Project management skills

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

Victaulic - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.