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Customer Service Representative

victaulic.com Logo

Victaulic

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Location:
United States , Easton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Customer Service Representative (Temp-to-Perm) position located in Easton, PA, reporting to a Customer Service Supervisor. Responsible for handling product and order inquiries, order processing, customer relationship management, and supporting the sales process.

Job Responsibility:

  • Provide professional and proper response to all product and order related inquiries
  • Develop and improve the focus of customer relationship management with both internal and external customers
  • Support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
  • Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
  • Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
  • Perform quotation and order entry, edit and maintenance
  • Handle all telephone, fax or email inquiries relating to freight, product application, or billing issues
  • Analyze and resolve customer requests, inquiries or problems by utilizing established procedures
  • Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
  • Prevent and /or resolve any billing disputes ensuring improved efficiencies
  • Adhere to all company policies, procedures and best practices of all order cycle activities
  • Maintain current documentation and files as per established procedures and policies
  • Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Service and the organization
  • Assist in various tasks, projects and responsibilities as assigned by a Customer Service Supervisor or Manager
  • Utilize the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes

Requirements:

  • Bachelor's Degree a plus
  • Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
  • Experience and understanding of Visual Basic language a plus
  • Minimum three years of customer service
  • Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
  • Project management skills a plus
  • Must be goal oriented, reliable, self-motivated and able to multi-task effectively
  • Willing to be flexible in schedule and work occasional overtime

Nice to have:

  • Bachelor's Degree
  • Experience and understanding of Visual Basic language
  • Project management skills

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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