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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Highland Hills

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio.

Job Responsibility:

  • Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing
  • Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding
  • Set up new customers and manage data entries with accuracy and confidentiality
  • Maintain multiple interconnected customer databases, ensuring data consistency across systems
  • Update customer folders to reflect current payroll and billing instructions weekly
  • Process credits, rebills, and adjust accounts as needed
  • Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements
  • Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges
  • Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits
  • Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions

Requirements:

  • Bachelor’s degree in Accounting or a related field preferred (comparable work experience considered)
  • Previous experience in payroll processing or back-office support preferred
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills, including in a high-volume environment
  • Proficient with Microsoft Office and able to work across multiple software systems
  • Sound understanding of accounting principles and data reconciliation
  • Meticulous attention to detail and accuracy under pressure
  • Exceptional problem-solving and critical-thinking abilities
  • Strong technical aptitude and ability to quickly learn and navigate various payroll, billing, and funding platforms
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 29, 2026

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