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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Oceanside · Job Posted April 10, 2026
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Job Description

Our client, a growing consumer-focused brand, is seeking a Customer Service Representative who understands that every interaction is an opportunity to strengthen the customer experience. This role goes beyond answering questions — it’s about owning conversations, resolving challenges thoughtfully, and representing the brand with professionalism and clarity.

Job Responsibility

  • Manage inbound customer inquiries via phone, email, and chat
  • Resolve issues related to orders, products, and account support
  • Maintain detailed CRM records and customer interaction history
  • Collaborate cross-functionally with operations and logistics teams
  • Identify trends in customer feedback and escalate when needed
  • Deliver a high-quality, solution-oriented customer experience

Requirements

  • 2+ years of customer service or client support experience
  • Strong communication skills with a professional, polished tone
  • Experience with CRM platforms (Salesforce, Zendesk, etc.)
  • Ability to problem-solve and think critically under pressure
  • High attention to detail and organizational skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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